Free Ground Shipping and handling on orders over $100, in the contiguous 48 United States is included. Note: orders under $100 will be charged a $10.00 shipping and handling fee.
Please note that when you place your order with us we will bill your credit card the same day. This is because the companies that manufacture your fixtures require payment immediately. We normally then allow 2-3 weeks for delivery. Some companies such as Troy, Crystorama and Eurofase may have longer lead times in the area of 4 weeks on special items. Please rest assured that we will ship your fixture to you as soon as we can. Most orders will be shipped to you UPS Ground, but other shipping options are available upon request.
At Lightshoppe.com, we pride ourselves on service before, during and after the sale.
You can always return your items within seven days if you are not completely satisfied with you order. Items must be shipped in their original carton and in a saleable condition. You must call our office at 616-738-0156 or 800-604-9418 to obtain an RGA number which must be written on the outside of the box. Do not ship items back with out this number as we will not know who to credit for the return. Do not ship the product back to the manufacture as all returns must be shipped to our warehouse for credit. (Return freight charges are your responsibility Your package should be insured to cover loss or damage in transit ), (Installed fixtures, or fixtures with cut wires can not be returned)
All manufacturer warranties are in effect to guard against manufacturer defects.
If you find any items to be damaged, we will either fix them to your satisfaction or take them back.
There is 15% restocking charge on stock items. There will be a 25% restocking charge on custom made items.
With our secure server, you can be confident in making purchases by credit card.
At Lightshoppe.com, we pride ourselves on excellent customer service before, during, and after the sale. If we can assist you in any way, please contact our customer service department at 1-800-604-9418 Monday through Friday 9:00am- 5:00pm EST and Saturday 9:00am-1:pm EST.
Last Updated: 01/07/2008
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